What’s New in Zurich: Unlocking ServiceNow’s Latest Game-Changers 

Every new ServiceNow release brings both excitement and questions. Zurich is no exception — packed with features, enhancements, and roadmap signals that could reshape how your organization uses the platform. The challenge? Knowing what’s truly a game-changer, what requires planning, and how to navigate the upgrade path with confidence.

In this upcoming live recording of The Blueprint, our expert CMAs will break down what we’ve seen so far in Zurich. From the standout features worth your attention to the subtler shifts that may impact your roadmap, we’ll help you sort through the noise and focus on what matters. Whether you’re planning your upgrade strategy or simply curious about what’s next, this is your opportunity to get clarity, ask questions, and tap into seasoned ServiceNow expertise.

The most impactful new features introduced with Zurich and why they matter

How to evaluate “must-have” vs. “nice-to-have” functionality for your organization

Key considerations for a smoother upgrade path, including testing and adoption planning

Strategies for aligning Zurich’s capabilities with your long-term roadmap

What organizations can do today to prepare for Zurich and start realizing value quickly

Bring your questions and your upgrade plans — our CMAs will walk you through what Zurich means in practice, and how to take advantage of the platform’s newest innovations.

The Blueprint: What's New in Zurich