The busiest season of the year is just around the corner. In this session, we’ll share practical steps to prepare your contact center for holiday surges and closures. Learn how to configure holiday hours, update IVR prompts, reroute queues safely, and set up overflow strategies. We’ll also share best practices for customer messaging and accessible communication. Perfect for anyone managing year-end operations — you’ll walk away with a holiday readiness checklist to use straight away.

Peak Season Playbook: Holiday Hours, Queue Strategy & Safe Closures