The most important resource in the Emergency Communications Center is the individual. Whether under the headset, supporting the shift, training tomorrow’s leaders, ensuring quality assurance, developing technology solutions or administering finances, the people at our respective places are the power behind our processes.  In this session, we will discuss leadership lessons specific to shaping a culture encouraging each team member to identify and get caught up in their talents.

Creating a Culture of Independent, Accountable Professionals in the ECC