The days of just using a phone to call 999 are long gone as the public communicates using different media and languages to reach the emergency services. And of course, not all calls are an emergency, so how can the blue lights get that balance right to be efficient, creative and highly responsive when control rooms are under increasing pressure?

Join us, with our partner NEC Software Solutions, to find out how police and fire are meeting the challenge.

Chair: Catherine Levin, Editor, Emergency Services Times

Matt Palmer, Product Director- Public Safety, NEC 

Alex Finn, Digital Youth Engagement lead, NPCC 

Jo Smith, Head of Mobilising, London Fire Brigade

The challenges of taking a multi-channel approach to communicating with the public