Back in 2020 we were hit with a global pandemic. 9-1-1 professional continuing education took a hit, but out of the pandemic, a new hope was born. This form of hope was a virtual event that brought the Thin Gold Line together for training, FREE training, education, support, and asked everyone to Dare to be Great. Much has happened since then, and we continue this path of greatness.

The era of the headset is in full swing and Dare to be Great, a virtual event for 9-1-1, by 9-1-1 is back. It is an honor to do this, and bring to you, the best speakers, and Industry Partner leaders that truly support and believe in you. Let's make this the best one yet and break an attendance record for public safety virtual events. This event is FREE and has unlimited registration and viewing. Even if you cannot attend LIVE, you can still register and watch the playback.

Join the Within the Trenches Media Community and gain access to Dare to be Great speakers, and network with other attendees beyond the conference. Let's continue the conversations and topics from the event by learning from each other. It's FREE, there is a mobile app and it's easy to use as we move from Discord to Circle. See you there! 

Within the Trenches Media

Business Year

Dare to be Great 2023

Do it with Kindness - Juliet Brown

Are your supervisor’s really leaders? - Doug Showalter, Showalter & Company

You Can Do Hard Things - Hannah Sande

Climbing the Ladder: Career Development in Public Safety Communications - Rich Troshak

Public Education Is More Than Teaching Kids to Dial 911 - Erika Lakey, ENP & Yasmen Barnett, ENP

"Just a dispatcher" informal leadership - Steve Turchin

Recruitment through the power of storytelling

You don’t just teach you Inspire - Josephine Rios

Realistic Wellness for Dispatchers - Lori Henricksen & Lily Petersen

NextGen 911 and Practical Implications for Management: Preparing for the mental health impact - Dr. Angela Johnson

Nourished for Optimal Health - Even in High Stress - Natalie Hunt, CEO & Founder of NatPacks

Coordinating Chaos: Navigating Your Own Personal Crisis - Emily Smith

Silver Sponsor Session - A Daughters Cry Goes Unanswered - Hank Hunt, Founder, Kari Hunt Foundation

Stress Management and YOU - Trevicas Holm & Rhianna Missman

But What Happened Next? - Dr. Michelle Lilly

Brave Conversations - Navigate Conflict with Confidence - Cindy Sparrow

Better Workflows for High Impact/Low Occurrence Events - Bronze Sponsor RapidSOS, VP of Public Safety Jamison Peevyhouse

Silver Sponsor Session - Undoing the Damage of the Compartmentalization Culture, Shannon Polito, ENP

What’s the secret of great training? We’ll show you the Showalter-difference. - Jill & Doug Showalter, Showalter & Company

Are you there? It's me. - Morrissa Ahl-Moyer, Dir. NC Center for Missing Persons

Lead Loud - Roxanne VanGundy

No Bad Teachers: What We Can Learn From Bad Bosses, Lazy Leaders, and Touchy Trainers - Samantha Hawkins

Characters or Castmates - Who is running your center? - Rebekah Biedermann & Leslie Whitham

Meet a Small Agency with a Big Impact - Ruth Lagerquist, ENP

Fostering a Purpose-Driven Culture in the ECC - Dr. Andre Jones

Diamond Sponsor Session - Next Generation Emergency Services: NG911 and PSBN Convergence, Fabricio Velez

Triumph through Struggle

ESA Dispatchers - Heather Blaney, Knox Co 911, IN

Opening Session - Finding a family and home in 911. Diamond Sponsor INdigital - Jen Poole, ENP

Keynote Speaker - ‘Yes Tracy, You Have Breast Cancer’ - Tracy Ertl, HeroLight Training

Keynote - There's No Success Without Conflict - Dawn Shumway

Keynote Speaker - 3 Superpowers: Guaranteed Success to Work and Home - Joe Serio, 360 Degree Dispatcher