In today's business landscape, managing client relationships has never been more important. Small businesses often rely on repeat business, referrals, and word-of-mouth marketing, all of which hinge on maintaining strong, positive connections with clients. If you want to learn how to maintain a strong relationship with customers, or how to navigate your relationship with a particularly tricky client, here's a great place to learn! 

In this webinar, Wendi Lanham, Bettina Kaiser and Nick Bolton will talk you through the intricacies of maintaining lasting connections with your clients, and will explore the impact that this often underrated skill can have on the success of your business endeavours! 

What’s Included?
A 60 min panel webinar with our creative industries experts, plus lifetime access to additional resources and/or a special Dropbox folder containing more resources to support your learning.

Who should sign up?
Creative industries professionals and business people from start-up to established (Australia only, sorry!). We also welcome creative freelancers, soloists, students, start-ups and curious hobbyists.

Who's the host? 
Wendi Lanham is an actor, presenter, model, and the General Manager of Creative Plus Business. She has a wealth of experience combining business and creative practice and is well-versed in the myriad ways artists can make money in order to weather the famine and feast of creative income more effectively.

Bettina Kaiser is a graphic designer and visual artist. Design work at her studio, BKA+D, ranges from book design to print and digital designs for small to medium businesses or larger NFPs and organisations. Focus areas are the social justice, community, creative, and environment sectors. Bettina is a solopreneur, collaborating with her network of designers, writers, and developers according to the needs of each project.

Aside from the bread and butter design work, Bettina works on her art projects in a small studio in Marrickville. Her drawings, paintings, and installations often revolve around environmental concerns. She has had several solo shows in Sydney, Wollongong, and the Gold Coast, as well as numerous selected works exhibited in group shows.

Bettina is also a director of the Sydney-based all-volunteer risograph printing co-op, The Rizzeria.

Originally from Hamburg, Germany, Bettina relocated to Australia over 20 years ago and has been living and working in the Illawarra and Sydney ever since.

Nick Bolton is an award winning producer, director and strategic thinker in the digital and online video space, consulting for corporate and government organisations, with an entrepreneurial nature and proven business management experience. Whether its running his own production company for over a decade,  or producing a feature film, month long theatre shows, or film festivals to sending a huge team to Barcelona for three weeks for Microsoft, or producing the first live stream ever from the Vatican or winning a multi million dollar tender for a Whole of Victorian Government contract, that resulted in him moving to Melbourne for 18-months one constant has remained. Nick has dealt with hundreds of clients in a 20-year career, and looks forward to sharing some of his tips and techniques for a healthy client relationship that doesn't water down the product and delivers on the objectives.

What’s Creative Plus Business?
We’re a social enterprise dedicated to educating creative people and arts organisations about business skills. We help through sharing practical knowledge in a fun and irreverent way, and everything we do is designed to help creatives to feel more confident and comfortable about the entrepreneurial aspects of their creative practice. We believe that a bit of naughtiness, tempered with a kind heart and a big dose of professionalism, is the key to helping creative people understand the boring basics of business.

Accessibility: if you have any access requirements, please email hello@creativeplusbusiness.com

WEBINAR: Managing Client Relationships