Join Kyle Christensen, Co-Founder of Empath, and Todd Kane, Founder of Evolved Management Consulting, in a groundbreaking series of free, public livestreams dedicated to the unsung heroes of MSPs: Service Managers. With a combined 35 years of MSP experience, Kyle and Todd are set to cover a wide range of topics aimed at fostering growth and success in the service management field. These sessions are interactive and collaborative, designed to directly address your specific needs and challenges. Whether you're looking to refine your skills, overcome obstacles, or just starting out, this series is your go-to resource for all things service management. Tune in, engage, and transform your service management journey!

Empath

Business Month

MSP Service Manager Cohort

The Final Time We Talk About Time Sheets

Being a Manager in the Days of AI

Cyber Ops

The Service Leader Career Ladder

Project Unknowns

Client and Team Spring Cleaning

Mental Health

Managing Up!

2026 Productivity Hacks

We Love Service Managers AMA

The Great Dispatch Debate!

Managing your people while they're out (PTO/ Vacation/ Projects)

Strategy in a Vacuum

Building a Customer Onboarding Process in 2026

Managing your team by the numbers

Finding the Quality in Quality Analysis (QA)

Managing Emergencies On and After Hours

Trash Day

Discipline: The Art of Trust and Verify

SDM vs. AM

Productivity: Getting S#!T Done... In a Sane Way

MSP Economics

Service Manager Warfare: Managing Services and Projects

Meetings that get results

Service Departments That Scale