Join us for a fascinating insight into the coal face of financial processing in HE and find out why a disconnect between the finance office and the international office can lead to burnout and frustrations.

As application volumes surge and requests for refunds also rise, international students can end up feeling underwhelmed by the service they receive while finance staff are on permanent "react" mode.

Holger Bollman will share his experience and insight and explain why clear financial processes and synergy between finance depts and  the International Office is essential.

Clear and coherent approaches to enabling agency-led applications and using an internal system - restricting wire tranfers from third parties - can free up valuable staff time and importantly, protect from the risk of money-laundering too.

This will be a interesting half-hour chat which will touch upon the work of WPM and Flywire as well as extensive international student research.

The PIE Chat Live - Holger Bollmann, Director, WPM