Join Michelle Wideman (Onna), Kellie Capote (Gainsight), and Cassie Yettru (WISE) as they dive into:

What to consider if you think Customer Success is the right career path for you

Strategies to transition into Customer Success internally or with a new company

How to position your sales skills to make you effective quickly in Customer Success

We'll wrap up the discussion with a Q&A, so come with questions!

Sponsors: SalesLoft, HubSpot, Adyen, Better, Box, CarGurus, Datadog, Zendesk, Udemy, Freshbooks, Handshake, Okta, Pendo, Pitchbook Data, Collibra, Rapid7, and Introhive

Michelle Wideman joined Onna in October 2020 as the company’s first Chief Customer Officer.  In this role, Michelle is responsible for Onna’s Technical Support, Customer Success, and Professional Services teams.  Michelle joined Onna from Dell Boomi, where she was the company’s Chief Customer Success Officer. Previously, she was the East Coast VP of Sales for Boomi and has over twenty years of software experience having worked at Dell via Dell Technologies, Quest Software, Imceda Software, and Embarcadero Technologies. Michelle has four children, including 8-year-old triplets, and lives in Boulder, Colorado.

Kellie Capote is the VP, Customer Success at Gainsight - the Customer Success Company. Kellie has spent the past four years helping to build and scale the success of the organization at Gainsight. She is deeply focused on driving positive business outcomes for their customers, with a passion for process optimization and innovation.

Prior to Gainsight, Kellie spent the last 16 years in customer-facing roles spanning across sales, account management, and customer success. She has found her forever home in customer success at the intersection of what she is energized by most - forging prosperous customer relationships and professional growth for teammates.

WISE (Women In Sales Everywhere) is a global community dedicated to developing the next generation of female sales leaders. We run programming and both in-person and virtual events globally with amazing speakers who provide practical insights and wisdom to help women advance their sales careers.

Transitioning From Sales to Customer Success