One of the bigger challenges with managing remote agents' networks is handling complaints about connectivity and quality issues when you don't have insight into their home network environment.

This is why we've joined forces with Jacob Rivers from Talkdesk, who uses testRTC to partner with his clients on network assessments, network consultation, call quality analysis, and deploying/configuring back-end systems for voice services.

Why network issues with WebRTC are challenging.

How to test remote agent connectivity in a WFH world.

Assisting remote agents to improve call quality faster and optimize user experience.

At the webinar, there will be an opportunity to join the conversation and ask Jacob and Tsahi questions.  

If you cannot attend our live webinar, please register your details to get the full session recording sent to your inbox after the event!

Understanding the call center agent’s network in a work from home world