Due to the continuous impact of the COVID-19 pandemic on Emergency Communication Centers, we decided to postpone the Be the Difference 2022 Live conference in Myrtle Beach, South Carolina. Registrants, speakers and exhibitors will receive a separate notice regarding refunds. All hotel reservations will automatically be cancelled. No need to contact the hotel.

The NEW date and name of the conference: Be the Difference 2023 Live to be held from January 29, 2023 – February 1, 2023, at the Sheraton Myrtle Beach and Convention Center. We will be updating our website with the new information soon.

Even though we are postponing the in-person conference does not mean we are not having a conference. WE ARE GOING VIRTUAL! Our previous virtual conference was a huge success with over 4000 registered attendees and 20+ training sessions. We know and understand the importance of training and networking, so we are officially announcing the Be the Difference 2022 VIRTUAL Conference! It will be held Monday, January 31, 2022 – to Wednesday, February 2, 2022. Attendee registration will be required but it is FREE! Registration and more information will be available soon on our website.

We are looking forward to virtually seeing YOU in January!

Within the Trenches Media

Business Year

Be the Difference 2022

Be the Difference Award Presentation - Nathan Lee

Diamond Sponsor Motorola - The New Technology Assistant - Helping Telecommunicators and Supervisors Save Lives

Diamond Sponsor NICE - Targeting 911 Quality Assurance for Success, Patrick Botz - NICE

Diamond Sponsor Evans - We Don't Have the Funding For That

Keynote - Great Resignation or Great Retention? Strategies for Reducing 911 Turnover, Joe Scaffidi - NICE

Diamond Sponsor Motorola - Improving Caller Outcomes and the Telecommunicator Experience with Cloud Based Mapping

Diamond Sponsor NICE - Digitally Transforming 911: Creating Frictionless PSAP Operations, Patrick Botz - NICE

Gold Sponsor NGA911 - Next Generation 9-1-1 101, Jeremy DeMar - NGA911

Silver Sponsor Virtual Academy - Measure Your Training: It Matters! - Kelly Kelley

Gold Sponsor INdigital - You Can't Out-local a Local, Larry Stidham & Holly Peacock

Silver Sponsor Eventide - Next Generation Recording with Eventide, Mark Traeger

Silver Sponsor 911der Women Inc. - Have You Heard What 911der Women's Up To? - Sara Weston & Nathan Lee

Silver Sponsor Rave - How can Smart911 help in an emergency? Sasha Vargas Gregory

Keynote - Keep on Keeping On, Megan Lewis & Tanya Lee - Evans

Silver Sponsor Frontline - Predicting the Future: Reducing liability with the power of QA and Training, Ben Laird & Ryan Chambers

Gold Sponsor RapidSOS - Data-Drive Dispatch, Leslie Whitham - RapidSOS

Silver Sponsor EvansCare - Do You Brush Your Teeth Daily? - Tanya Lee

Silver Sponsor The Healthy Dispatcher - Don't Go It Alone: Foster Ownership & Buy-in to Get More Done, Adam Timm

Silver Sponsor Concept Seating - How the Right Chair Can Lead to Better Performance, Joel Vento

Silver Sponsor Weytec - Weytec Solutions for the Modern 911 Call Center Operator, Aaron Tesnow

Diamond Sponsor Evans - The Real Cost of Updating Your 911 Center

Feedback is Your Friend - Halcyon Frank, Founder - The Dispatch Lab

HELP ME! I’m the Difficult Employee! - Melissa Alterio and Samantha Hawkins

The Business of Leadership - Doug Showalter, Owner - Showalter & Company

Is It Possible to Prepare Your Team for the (Un)Expected - Maureen Dieckman

Modern 911 Team Recruiting - Tracy Ertl

High School Program - Lily Peterson and Lori Hendricksen

Why It Ain’t Easy to Change Your Center’s Culture and What You Can Do About It - Adam Timm

NG911 For The Rest of Us - Leah Missildine & Sara Weston

Finding your light again - Matt Grogan, Instructor - Denise Amber Lee Foundation

In a Different Direction - Rob McMullen, Director - Knox County 9-1-1, IN

When Policy Kills - Tony Harrison, President - The Public Safety Group

Preparing for Your Worst Day(s) - Greg Hauser - North Carolina Division of Emergency Management

Emergency Dispatcher Resilience - Rev. Dr. Edie DeVilbiss, Owner - Shape Good Habits

The Care and Feeding of Your 911 Dispatchers - Susi Marsan and Nancy Lockhart

Things I Wish I Was Taught About Money Growing Up - Susi Marsan

Resiliency in 911 - Avoid burnout and enjoy a long career in the communication center, Tina DeCola, Instructor - Denise Amber Lee Foundation

The Dust Has Settled - SUBPOENA! - Joe McCarville, Owner - 911 Gold Line Training

Is your Call Taking Creating Positive Ripples? - Gary Hill

Making a Real Connection: Critical Elements in Training - Joe Serio, Founder - The 360 Dispatcher

Keynote - Overcoming Adversity, Dawn Shumway, Instructor - Denise Amber Lee Foundation

Keynote - An Emergency Landing, Ricardo Martinez II, Founder - Within the Trenches Media

Keynote - Answering the Call to be Your Best Self Every Day Saves Lives, Jill & Ron Plush - Kyle Plush Answer the Call Foundation

Keynote - Five Qualities to Help You Make the Difference, Lashinda Stair, Industry Team Senior Solution Specialist - Motorola