Heat pumps are needed at scale to meet the UK’s net zero ambitions.

However, most people have never seen one.

Nesta has recently piloted a service to enable the public to visit a heat pump near them and ask questions and for advice from those who know them best.

Join Alasdair Hiscock, Nesta's sustainable future design lead, and Nick Huston – Future Energy Business Manager – Daikin UK, to hear how they designed the service, what they've learned so far and how rolling the service out across the UK can help us increase heat pump adoption.

Bringing the heat pump experience to life