Join Natasha Evans (Salesloft), Cristina Serracant Prat (BCD Travel) and Cassie Yettru (WISE) as they dive into:

How to measure CSMs to drive the right behaviors with customers

Scaling customer success AND ensuring customers are happy

Programs you can implement to scale customer success and how to promote them to customers

We'll wrap up the discussion with a Q&A, so come with questions!

Sponsors:  Salesloft, Adyen, Better, Box, CarGurus, Zendesk, Udemy, Handshake,  Pendo, PitchBook Data, Collibra, Rapid7, Introhive, FullStory, Scratchpad, Bandwidth, Frame.io, Grammarly, Wiz.io, KraftHeinz,  Attune, Insider Intelligence, Sendoso, project44, and 360Learning

Cristina has been working with BCD Travel for the past 5 years. She oversees and manages customer relations by serving as a liaison between the company and their customers and prospects. In her role, she helps the company understand its prospect sales behavior better to deliver better value to them.

Across all regions, she ensures their CRM platform captures all required information at the key points in the sales cycle – ensuring a 360-degree sales experience, mapping and analyzing the touch points along a pipeline to maximize the sales opportunities, identifying new leads and target audiences, segmenting and maintaining customer lists, leveraging all different communication channels and platforms.

WISE (Women In Sales Everywhere) is a global community dedicated to developing the next generation of female sales leaders. We run programming and both in-person and virtual events globally with amazing speakers who provide practical insights and wisdom to help women advance their sales careers.

Scaling Customer Success: How to elevate your team's CS capabilities